This document forms the foundation of the relationship between Joya 9TV and our members. We want you to fully understand every rule, so we've written these in plain, accessible language rather than complex legal jargon.
Key Highlights of Joya 9TV's Terms & Conditions at a Glance
These Terms & Conditions apply to all users of the Joya 9TV platform. By accessing our website or app, you are automatically deemed to have accepted these terms. We strongly encourage you to read this document carefully before registering.
Joya 9TV operates under a license from the Curaçao Gaming Authority. We comply with international gaming laws and responsible gaming policies. By using this platform, any member enters into a legally binding agreement with us.
These Terms & Conditions are available in both Bengali and English. In the event of any dispute, the English version shall be considered the definitive document.
Each member may register only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and any funds held may be forfeited. All information provided at registration must be accurate and truthful.
You are solely responsible for keeping your account password and login credentials confidential. Joya 9TV is not liable for any loss resulting from unauthorised use of your account. If you notice any suspicious activity, contact our support team immediately.
Deposits on Joya 9TV can be made via bKash, Nagad, and Rocket. Deposits are typically processed instantly. If you experience any delay, please contact our support team.
Your account must be verified before you can make withdrawals. Withdrawals are processed in up to 5 minutes, though additional processing time from your bank or mobile operator may apply in some cases. Identity verification is mandatory for your first withdrawal.
| Payment Methods | Minimum | Maximum | Time |
|---|---|---|---|
| BKash (Deposit) | ৳500 | ৳5,00,000 | Instant |
| Nagad (Deposit) | ৳500 | ৳5,00,000 | Instant |
| BKash (Withdrawal) | ৳1,000 | ৳2,00,000/day | 5 minutes |
| Nagad (Withdrawal) | ৳1,000 | ৳2,00,000/day | 5 minutes |
Joya 9TV offers a range of bonuses – including welcome bonuses, deposit match bonuses, cashback, and VIP rewards. Each offer has its own terms, which are clearly stated on the promotions page.
Bonus funds cannot be withdrawn directly – you must first meet the specified wagering requirements. Wagering means placing bets totalling a set multiple of the bonus amount. For example: a ৳1,000 bonus with 20x wagering requires ৳20,000 in total bets.
Bonus offers are generally valid for 7 to 30 days. If the conditions are not met within that period, the bonus will be cancelled. It may not be possible to have multiple bonuses active at the same time — please check the terms of each specific offer.
All games on Joya 9TV use third-party certified RNG (Random Number Generator) technology, meaning every outcome is entirely random and not predetermined. Neither players nor Joya 9TV can control the results.
In Live Casino games, real dealers manage the action via HD streaming. These games follow international casino rules, and all hand outcomes are recorded. In the event of a dispute, the records are reviewed.
For Sports Betting, Joya 9TV offers competitive odds and all bet outcomes are determined by real match results. In the event of a tie, cancelled match, or disputed result, bets are settled in accordance with the applicable policy.
RTP information for each game is available in the game lobby:
The following activities are strictly prohibited on Joya 9TV. Any violation will result in immediate account suspension and possible forfeiture of account funds:
Members may close their account at any time by submitting a request to the support team. Please withdraw any remaining balance before closing your account.
Joya 9TV may temporarily suspend or permanently close an account for any of the following reasons:
After an account is closed, any legitimate funds will be returned; however, bonuses and funds with unmet wagering conditions will be forfeited.
Gaming is inherently risky. Joya 9TV does not accept liability for financial losses incurred during gameplay. Members participate in games of their own free will and at their own risk.
If a game is interrupted due to a technical error, loss of internet connection, or other unforeseen circumstances, Joya 9TV will make reasonable efforts to provide a fair resolution; however, full compensation cannot always be guaranteed.
If you have a dispute or complaint, please contact Joya 9TV's support team first. We aim to respond within 48 hours, and the majority of issues are resolved at this stage.
If you are not satisfied with the resolution provided by our support team, you have the right to escalate the matter to the licensing authority. We are committed to fair and transparent outcomes at all times.
Joya 9TV reserves the right to update these Terms & Conditions at any time as needed. Members will be notified of any significant changes via email and in-app notifications. A minimum of 7 days' notice will be provided before any changes take effect.
Continued use of the platform after updated terms take effect will be considered acceptance of the new terms. If you do not agree to the changes, you have the right to close your account.
The latest version of these Terms & Conditions is always available on the Joya 9TV website. Previous versions can also be found in the archive.
FAQs on Terms & Benefits