Joya 9TV Privacy Policy – Your Data Stays Yours

Creating an account with Joya 9TV means sharing certain information with us. You have every right to know how that information is being used — and this Privacy Policy gives you a straight answer.

We've intentionally written this in plain, straightforward language — no legal jargon, no fine-print traps. Joya 9TV's core principle is simple: your data belongs to you. We only collect what's necessary to provide our services, and we have systems in place to delete it once those services are complete.

This policy applies to both the joya9tv.casino website and its associated mobile applications. By using the platform, you are considered to have accepted this policy.

Joya 9TV collects information in two ways — what you provide directly, and what is gathered automatically. It's important to understand each category separately.

Information You Provide Directly: At registration: name, date of birth, email address, and mobile number. During identity verification: NID or passport details. During payment: mobile banking number (the full number is not stored).

Automatically Collected Information: Your device type, operating system, browser version, and IP address. Anonymous statistics on how long you played each game on the platform. Session cookies and log data.

The purposes for which Joya 9TV uses your data are clearly defined. Your data is never used for anything beyond those stated purposes. They are as follows:

• Service Delivery: Account creation, login verification, access to games, and payment processing.
• Ensuring Security: Fraud prevention, detection of multiple accounts, and monitoring of suspicious activity.
• Legal Compliance: Complying with KYC and AML (Anti-Money Laundering) regulations set by the licensing authority.
• Customer Support: Providing accurate responses to your complaints or enquiries.
• Platform Development: Analyzing anonymous usage statistics to improve games and services.
• Marketing (with consent only): Sending you relevant offers and promotions, with your consent.

Joya 9TV's servers are hosted in internationally certified data centres. All data is stored with 256-bit AES encryption, and TLS 1.3 protocol is used during transmission.

To protect your account from unauthorized access, we use: two-factor authentication (2FA), device verification on every login, and automatic account lockout upon detection of unusual activity. You will be notified via SMS or email if any suspicious activity is detected.

Data is securely deleted once the retention period expires. Information retained due to legal obligations (such as financial transactions) is automatically purged after the designated period.

Joya 9TV does not sell your data to any third party. However, certain information must be shared with trusted partners to operate our services:

• Payment Processor: bKash, Nagad – only the information necessary to complete transactions.
• Game Providers: Software companies that supply games — only anonymous session data is shared.
• KYC Services: Certified third-party identity verification providers — used solely for verification purposes.
• Legal Authorities: When required by a court order or a lawful request from a regulatory authority.

All of the above partners are contractually bound to uphold our privacy standards. They are not permitted to sell your data or use it for any other purpose.

Cookies are small text files that a website stores in your browser. Joya 9TV uses three types of cookies:

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to log in or play games.

Joya 9TV takes your data rights seriously. You have the right to:

Joya 9TV is strictly an 18+ platform. We do not collect information from or grant membership to anyone under the age of 18, under any circumstances.

Age verification is carried out at registration. In suspicious cases, the account is temporarily suspended and identity documents are requested. If it is found that a minor has created an account, it will be immediately closed and all associated data will be permanently deleted.

If this policy changes, Joya 9TV will notify all registered members via email and in-app notification. A minimum of 14 days' notice will be given before any changes take effect.

The "Last Updated" date at the top of this page is updated with every change. Previous versions are kept in our archive. If you do not accept the updated policy, you may close your account and withdraw any remaining balance.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. We take every request seriously and aim to respond within 48 hours.